Policies & Reminders
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Lifetime Guarantee
All of our calls are backed by a 100% satisfaction guarantee and a lifetime warranty against any defects in craftsmanship. This policy does not include accidental damage or damage caused by attempted modifications. We tune every call to perfection before it leaves the shop, but sometimes a customer's expectation may be different than ours. If you're not happy with the sound, contact us and we'll get it sorted out.
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Shipping & Returns Policy
Most in-stock orders can be shipped within 5 business days. Some custom orders may require more time to complete depending on requested materials or engravings.
Due to sanitary concerns, and because of the custom nature of the work, we cannot accept returns. However, we stand by our craftsmanship 100% and will work with you to ensure you are satisfied.
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Customization
Click the button below to get started on a custom order. We can help you sort out the specific details such as engravings, photos under glass, medallions, inlays, lanyards, extra strikers, and specific woods or acrylics in your design.
